Privacy policy

This policy explains how personal data is handled when you use our website or book an appointment.

Data controller

Tandvårdshuset i Älmhult AB (corporate ID 556765-8652) is the data controller. For questions or to exercise your rights, contact almhult@tandvardshuset.net, call 0476-133 88 or write to Danska vägen 7, 343 31 Älmhult, Sweden.

Data and purposes

• Booking and contact: your personal identity number, name, contact details, selected clinic, treatment and time, and information you provide. This is used to identify you, handle your request and administer your visit.
• Registration: your name, phone number, e-mail address if you provide it, selected clinic, who the registration is for and your message. The details are sent as an e-mail to the clinic so that we can contact you and complete the registration. The form does not ask for your personal identity number.
• Technical operation: your IP address and technical connection information are processed to deliver the website, protect the service and troubleshoot problems.

Please avoid sending sensitive health information or your personal identity number by ordinary e-mail. Call the clinic if you are unsure how to provide information.

Legal basis

Handling a booking request and administering your appointment are necessary to perform a contract or take steps at your request before a contract. Care and record keeping also involve legal obligations. Health data is processed when necessary to provide and administer dental care under the rules for health care. Secure operation is based on our legitimate interest in protecting the service and its data.

Your cookie choice is separate from the processing needed for your care and booking.

How information is transferred

Booking details are transferred over an encrypted connection through our booking service to Frenda, which the clinic uses for appointments and dental records. Authorised staff and suppliers needed for hosting, booking and messaging process information for these purposes. The website's booking service does not keep personal identity numbers, booking forms or registration requests in a separate database. Registration requests are sent through our e-mail provider to the clinic's e-mail.

Retention

Frenda appointment and dental records are handled according to retention requirements for dental care. Contact us for information about your particular records. Technical information is used for as long as needed for operation and security.

Cookies and local storage

Analytics and marketing cookies are used only if you choose them in the cookie settings (legal basis: consent). You can withdraw your choice at any time via the footer link; the cookies are then deleted from your device.

• Statistics – Google Analytics 4: shows us which pages are used and whether booking works; events such as clicks on booking links or phone numbers are imported into Google Ads to measure our advertising. Cookies _ga and _ga_* for up to 2 years. Processor: Google Ireland Ltd; data may be processed in the USA under the EU–US Data Privacy Framework.
• Marketing – Meta pixel: measures our advertising on Facebook and Instagram. The pixel is not loaded on the booking, registration or login pages and does not collect form data. Cookie _fbp for 90 days. Meta Platforms Ireland Ltd is joint controller with us for the collection and transfer via the pixel and an independent controller for its own further processing (see Meta's privacy policy); data may be processed in the USA under the EU–US Data Privacy Framework.

The following storage always supports the website’s basic functions:

• Cookie choice: tvh-cookie-choice is stored locally on your device for 180 days. It contains your choice and its date, with no contact or appointment information.
• Technical cache: public images, styles, scripts and an offline page may be stored by the browser. Booking responses and patient details are never stored in this cache. Old file versions are removed when it is updated.

Open again using the footer link. You can also clear site data in your browser; this shows the cookie information again.

Your rights

You may request information and access to your personal data and correction of inaccurate data. Depending on the processing, you may also request erasure, restriction or portability and object to processing based on legitimate interests. Erasure is not always possible, for example where records must be kept by law. We may need to verify your identity before disclosing or changing data.

You may complain to the Swedish Authority for Privacy Protection (IMY) if you believe your data has been handled incorrectly.

External websites

If you follow a link to Google, Facebook, Instagram or Frenda's own booking service, that service's privacy information also applies.

Last updated: 1 October 2026.